Care and Warranty
Care:
All Inês Telles´s pieces are conceived through manual processes at the Atelier Inês Telles, in Lisbon.
The material used is 925 silver - the most common silver alloy. There are also some collections made of 19.2 carat and 18 carat Gold
The sterling silver jewelry pieces colour, ranges from silver , golden (1 to 3 microns gold plating of 24k) and black (oxidized with sulfur liver derivatives).
All jewelery is sent in their own packaging and with an airtight waterproof zip plastic bag so you can store it when not using it.
In order to preserve your jewelry as best as possible, avoid contact with perfume, body lotion and water. When not wearing it you should store it individually in its packaging and inside the given zip plastic bag.
Over Time and Use, Silver has the natural tendency to darken. It oxidizes easily when in contact with other materials due to its characteristics.
Conservation:
We will exchange a jewelry item for a new one, if damaged by a manufacturing defect only, and if it has been purchased in our online store or showroom under the warranty period (1 year), upon presentation of the warranty document.
We offer cleaning and maintenance service in all our jewelry . The values shown may depend of the jewel and the material
Maintenance is only valid for Inês Telles brand pieces
If you wish, we can help with the maintenance: info@inestelles.com
Warranty and Certificate:
According to the law established in Portugal, all articles have a 1-year warranty, from the date the purchase invoice is issued. Yet, Ines Telles excludes any liability for damage to articles derived from lack of precaution and for inappropriate and neglected use.
All pieces are made through manual and traditional processes and are handcrafted in the author's studio. Thus, it may happen that there are small differences between the final piece that you will receive and the one that illustrates the photograph of the online store. We appreciate your understanding, after all it is a manual work.
Brand of responsibility Inês Telles:
The application of the certification process by the INCM Contrastaria only applies to silver pieces weighing 2g or more. In the case of gold pieces, it is applied to pieces weighing more than 0.5g.
In case of doubt about the authenticity of the certification marks, the buyer can use the services of the Contractor to verify the authenticity of the metal.
INCM Constrastaria Marks Chart
Activity Title: T31227
On the Banco de Portugal website you can consult the daily price of gold, silver, platinum and palladium, in accordance with the provisions of paragraph a), number 1 and number 2 of article 63
https://www.bportugal.pt/?mlid=219
The pieces can be physically visualized and inspected by the competent authorities for that purpose in our facilities:
Head office: Travessa da Pereira n16A 1170-313 Lisboa
Nif: 513842233
Activity title nºT0911 of Retailer de Ourivesaria - Website.
The brand's jewels Inês Telles they are made of precious metals: 925 silver and 24 carat gold plating, 19.2 carat and 18 carat gold. All jewels are certified by the INCM Contrastaria (site https://www.incm.pt/portal/index.jsp) where they find the precious metal permeate from the alloy and certify the legal touch of the metal. This certification is done through the application of the contrast with the brand of responsibility, manufacturer or equivalent.
